FAQ

1. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
*WE ARE A CASHLESS ESTABLISHMENT, SO NO CASH, SORRY! WHY, YOU ASK? IT'S A SAFETY ISSUE. WE DO ACCEPT ALL FORMS OF CREDIT AND DEBIT.*

2. DO YOU HAVE FREE WI-FI?
*YES, OF COURSE!*

3. HOW CAN I CONTACT CUSTOMER SERVICE?  
*YOU CAN REACH OUR CUSTOMER SERVICE TEAM THROUGH OUR CONTACT FORM ON THE WEBSITE. WE ARE HERE TO ASSIST YOU WITH ANY QUESTIONS OR CONCERNS YOU MAY HAVE ABOUT OUR PRODUCTS OR YOUR ORDER.*

4. ARE YOUR PRODUCTS SUITABLE FOR ALL HAIR TYPES?
*YES, OUR PRODUCTS ARE FORMULATED TO WORK EFFECTIVELY ON BOTH STRAIGHT AND NATURAL HAIR TYPES. WE FOCUS ON CREATING SOLUTIONS THAT ADDRESS A VARIETY OF NEEDS, ENSURING THAT EVERYONE CAN FIND A SUITABLE PRODUCT FOR THEIR DREADLOCKS.*

5. HOW CAN I BOOK AN APPOINTMENT WITH DREW BAE?
*CLICK ON THE "BOOK AN APPOINTMENT" TAB, AND IT WILL DIRECT YOU TO HER OFFICIAL BOOKING SITE!*

6. WHAT PRODUCTS DO YOU OFFER FOR LOCS?  
*WE OFFER A WIDE RANGE OF PRODUCTS FOR DREADLOCKS, INCLUDING RETWIST GELS, EDGE CONTROL GELS, CROCHET HOOKS, AND ACCESSORIES. OUR PRODUCTS ARE DESIGNED TO SUPPORT THE MAINTENANCE AND STYLING OF DREADLOCKS, WHETHER YOU'RE LOOKING TO RETWIST, CONTROL MAINTENANCE ROUTINE, OR KEEP YOUR LOCS LOOKING THEIR BEST.*

7. HOW DO I CHOOSE THE RIGHT PRODUCT FOR MY DREADLOCKS?
*SELECTING THE RIGHT PRODUCT DEPENDS ON YOUR SPECIFIC NEEDS. FOR RETWISTING, CONSIDER OUR RETWIST LOCK GEL DESIGNED FOR STRONG HOLD AND MANAGING FRIZZ, AND EDGES. OUR KRISPY EDGE CONTROL IS IDEAL. IF YOU'RE UNSURE, OUR PRODUCT DESCRIPTIONS AND CUSTOMER SERVICE TEAM ARE AVAILABLE TO HELP GUIDE YOU IN MAKING THE BEST CHOICE FOR YOUR DREADLOCKS.*

8. CAN I TRACK MY ORDER?
*YES, ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL. YOU CAN USE THIS TRACKING NUMBER TO MONITOR THE STATUS OF YOUR DELIVERY.*

9. HOW CAN I UPDATE MY SHIPPING ADDRESS?  
*IF YOU NEED TO UPDATE YOUR SHIPPING ADDRESS, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AS SOON AS POSSIBLE AFTER PLACING YOUR ORDER. WE WILL MAKE EVERY EFFORT TO UPDATE THE ADDRESS BEFORE THE ORDER IS SHIPPED.*

10.HOW CAN I LEAVE A REVIEW FOR A PRODUCT?
*TO LEAVE A REVIEW FOR A PRODUCT, GO TO THE PRODUCT PAGE ON OUR WEBSITE AND SCROLL DOWN TO THE REVIEW SECTION. YOU CAN ENTER YOUR RATING AND COMMENTS ABOUT THE PRODUCT.*

IF YOU HAVE ANY OTHER QUESTIONS, PLEASE FEEL FREE TO CONTACT OUR CUSTOMER SERVICE TEAM. WE’RE HERE TO HELP!